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Mack Truck has announced that all Mack trucks will include a QR Code to speed up and improve customer services.
In April, Mack Truck will install QR Codes on the door frames of the vehicles during the manufacturing. When the truck arrives at the dealership, the service advisers will scan the QR Code and will allow them to access the VIN, dealer service history, owner and will automatically launch the Mack service management platform powered by MVASIST.
The process eliminates the potential errors that may occur with paper services.
The advisers will be also able to schedule and launch inspections through the mobile device.
The step can save technicians time to complete and document inspections and will enable the truck to get back on the road much faster.
The platform will allow customers to communicate with the dealer, access service history, schedule repairs, monitor, approve and manage repair expenses online.
The MVASIST system also offers the option to plan inspections and services. Mack dealers will use the platform to recommend repairs, deliver service estimates and truck profiles and warranties.
Mack Truck began offering the MVASIST platform in January last year and it is free of charge for the first 2 years.
Mack is currently working to include QR Code on all existing Mack trucks.
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